FAQ's
ORDERS & SHIPPING
How long will it take to receive my order? Most orders ship within 1-2 business days. Estimated delivery times from ship date:
- Free shipping — 8 to 10 business days
- UPS Ground / 3-Day — 5 to 7 business days
- UPS 2-Day — 3 to 4 business days
- UPS Next Day Air — 2 to 3 business days
- Framed maps — add 15 to 20 business days for custom framing
During high-volume periods (June, November, and December) please allow additional time.
Is shipping free? Yes. Free shipping is included on every order to the continental United States. Hawaii, Alaska, Puerto Rico, and U.S. territories receive free shipping on prints. Framed maps to these locations require a shipping upgrade at checkout.
How do I track my order? You'll receive a tracking link by email once your order ships. You can also track your order directly at battlearchives.com using the link in your confirmation email.
Are there additional taxes on international orders? Yes. Customers outside the United States are responsible for any import duties and VAT taxes based on their country. These fees are collected by the carrier upon delivery.
THE MAPS
Are these original maps or reproductions? Almost all maps in our collection are museum-quality reproductions — items designated as originals will say so in the listing. We source from primary archives including the British Library, the National Archives, and Marine Corps University, then reproduce them using archival-grade Hahnemühle paper and Giclée printing methods built to last for generations.
Does the Battle Archives watermark appear on my map? No. The watermark you see in product photos is digital only and will not appear on your printed map.
What are the map dimensions — inches or centimeters? All dimensions are listed in inches, width × height.
Why do some maps show unit movements and others don't? It depends on the nature of the conflict. In large-scale wars like WWII, entire armies advanced across continents — those campaigns produce the dramatic maps with colored arrows and front lines. More recent conflicts like Vietnam, Iraq, and Afghanistan involved dispersed operations across entire countries rather than traditional front-line advances, so the maps from those conflicts typically reflect what service members actually carried — patrol maps, city grids, and operational overlays. Both are historically significant, just different in character.
I didn't find a map for the battle I'm looking for. Can you help? Yes. Use the Contact Us page to tell us what you're looking for and we'll do our best to find it. We add new maps to the collection weekly and may be able to source what you need.
Are you interested in acquiring maps? We're always looking to expand the archives. If you have a map you'd like to discuss, reach out through the Contact Us page.
FRAMING
What's included with a framed map? Every framed map includes:
- Non-glare acrylic to reduce reflection
- Dry mounting for a smooth, wrinkle-free finish
- 1.5-inch, 4-ply white mat
- Your choice of black, light walnut, or natural frame
- Wire mounting hardware
Can I return a framed map? Framed maps are custom-made to order and cannot be returned or refunded. If your frame arrives damaged, we'll replace it. Contact us at support@battlearchives.com with photos and we'll take care of it.
RETURNS & REFUNDS
What if my map is damaged in transit? Less than 1% of orders arrive damaged, but if yours does we'll replace it immediately at no charge. Email support@battlearchives.com with photos of both the shipping tube and the map so we can file a claim with the carrier.
What is your return policy? If your print arrives undamaged but you'd like to return it, contact us through the Contact Us page and we'll issue a prepaid return label. Once we receive the map in resaleable condition (in its original sleeve and tube), we'll issue a full refund for the product. We strongly recommend using the original packaging — damage during return shipping may affect your refund eligibility.
DISCOUNTS & PROMOTIONS
Can I use a discount code more than once? Discount codes are one-time use per customer. The best way to access future promotions is to join our email list — that's the only place we announce new codes and early access drops.